ServiceNow ITBM Consulting Senior Manager - Chicago, Illinois, United States, 60290

Join the number one consulting organization as a ServiceNow ITBM Senior Manager driving transformational change through the elevation of IT organizations in the world's most successful companies.
Job duties:
  • Advise clients and architect solutions as an integral part of consulting services sales
  • Act as the most senior design authority on delivery projects
  • Manage the ServiceNow solution design
  • Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
  • Work with Program Resources to define sustainment governance and processes as part of operational transition
  • Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap
  • Oversee and lead the review of all business process and system level changes as part of continual service improvement.
  • Provide design perspectives to the process teams to maintain consistency, stability and supportability of the solution and processes.
  • Stay current on the vendor's solution capabilities and product roadmap and maintain the organizational roadmap for the solution.
Required skills/experience:
  • Track record of technical leadership in sales of $1m or more
  • Minimum of 5+ years of ServiceNow implementation experience in large complex environments
  • Minimum of 8+ years of technology implementation
  • Firm understanding of ServiceNow applications and modules
  • System implementation experience required, including development, implementation, and maintenance of large scale systems
  • Demonstrated ability to work in a fast paced and changing environment with short deadline
  • Proficient in all phases of the Application Development Lifecycle
  • Strong technical project management and / or leadership skills
  • Certified ServiceNow System Administrator
  • Willingness to travel 80 - 100% of the time (Monday - Thursday/Friday)
  • Ability to work independently and manage multiple task assignments
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Eagerness to mentor junior staff
Preferred:
  • Bachelor's degree in Business, Information Systems, or equivalent
  • Certified ITIL V3 practitioner
Contribution/expectation/experience framework:
  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
  • Client Management: Manage day to day interactions with executive clients and sponsors
  • Delivery: Partner with business leaders to align people strategies with business strategies and address the human factors affecting an organization's ability to reach their transformation objectives. Use data and analytics to deliver strategic change, organization strategies and technology adoption solutions that enable the success of the organization's transformation goals
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
Make an excellent career move:
  1. IMPROVE YOUR BALANCE SHEET MASSIVELY: The people you work with in this firm will be leaders tomorrow and for years. High performers in this organization have contacts and influence that lasts 20 year. Want to know future VP's, future CEO's and future investors? They work here.
  2. MENTOR AND BE MENTORED: If you don't grow they don't grow. There is a core interest in your growth and your development of others
  3. INCREDIBLE BENEFITS: bonus program of over 25%, 30 days PTO, 10 holidays, pension, 401k, insurance, pet insurance, H.S.A. contribution, fitness incentives, and more
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