Senior Title Processor/Team Leader - Troy , Michigan, United States, 48085

JOB SUMMARYThis position exists to provide elite client service to our customers/clients/vendors/partners. Our team can only achieve this goal by possessing and constantly demonstrating positive attitudes, possessing superior program knowledge, knowing all policies and procedures of our company as well as the guidelines of our Investors/partners and being effective communicators. The employee must be fully competent in title insurance fundamentals including mortgage processing and real estate purchase transactions..

JOB DUTIES AND RESPONSIBILITIES
•Provide world class service to all external clients•Assist with marketing programs and services via telephone or email•Answer questions on real estate transactions•Possess superior knowledge of title and mortgage processing, and closing.•Take phone calls from Loan Officers/Mortgage Brokers/Real Estate Agents and local vendors•Return all phone calls and meet all expectations of client/partner/vendors•Make out bound phone calls as necessary to discuss loan file details•Knowledge of mortgage agency products, including FNMA, FHLMC, FHA, VA as well •Understand the factors and components of title insurance and liability of liens•Be highly motivated and flexible•Possess excellent communication skills•Professionally represent Compass Title & Closing Services•Be self disciplined and proactive•Be able to work with minimal supervision•Work in a team environment •Attend conventions and meetings as required