Senior Process Improvement Consultant - New York , New York, United States, 10003

The BICITIS Group has the following direct client requirement in New York City

Senior Process Improvement Consultant

Six Sigma Black Belt Certified Required

This position will play a key role in driving process improvement throughout the Information Technology organization. This person will focus on documenting current state and future state processes (where applicable), and store them on a central repository. This individual will possess strong analytical, oral communication, people skills, and technical writing abilities. The primary responsibility will be to resolve process improvement opportunities and to help Operation managers identify further opportunities for improvement. These opportunities should align with key business strategy. Establish an IT Framework for process improvement and identify the Process/sub-process inventory. Then to liaise with key personnel, such as Senior Leaders, from various parts of IT to seek buy-in and support for these initiatives.

This position is integral to assist the drive towards a Continuous Improvement culture. As such the preferred candidate will be Lean Six Sigma certified, with a proven track record in process improvement. Specific experience in leading Lean Improvement Initiatives is greatly desired. The candidate will also have knowledge and experience of other methodologies and frameworks, such as TQM or ISO 9001, ITIL.

This person needs to have the ability to work independently (hands on role) and will have to work through others in the organization to succeed. The person will act as a coach for senior leaders, and executives in helping them fulfill the role of process improvement sponsor, as well as coaching project manager s on how to help identify opportunities for process improvement in their projects.

This person will also help create an IT process improvement network with influential stakeholders to help enhance communications and awareness of initiatives throughout the organization.

Roles and responsibilities of a Senior Business Analyst: Process Improvement

This position will:

  • Apply a structured methodology and lead process improvement activities
  • Develop a process and tools to create a standard approach to process improvement
  • Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction.
  • Develop a pipeline of projects that will deliver greatest business benefits in line with organizational strategy
  • Complete process improvement projects within a specified time frame while achieving a cost reduction goal.
  • Ensure projects are delivered on time
  • Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement.
  • Liaise with key stakeholders to ensure buy-in for initiatives
  • Liaison with finance and other members of the organization in assessing, tracking and reporting the financial benefit of a Performance Excellence project.
  • Work with key stakeholders to develop key standard reporting tools and templates for financial savings of projects
  • Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
  • Develop a reporting tool to ensure all stakeholders have real time access to process improvement status
  • Preparation of monthly project scorecard reports
  • Prepare the monthly scorecard report for all initiatives


Additional responsibilities may include:

  • Complete change management assessments
  • Identify, analyze and prepare risk mitigation tactics
  • Identify and manage anticipated resistance
  • Consult and coach project teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
    Support and engage senior leaders
  • Coach managers and supervisors
  • Support organizational design and definition of roles and responsibilities
  • Coordinate efforts with other specialists
  • Integrate change management activities into project plan
  • Evaluate and ensure user readiness
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level
  • Manage the change portfolio
    Skills and qualifications
  • Experience with different process improvement methodologies or frameworks
  • Proven track record of process improvement delivery
  • Ability to develop a process improvement framework tailored for the organization
  • Solid communication skills
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization
  • Exceptional communication skills, both written, quality of presentations and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change efforts
  • Process Improvement certification desired
- provided by Dice