Senior Director Quality and Continuous Improvement (Operations) - Saint Louis , Missouri, United States, 63101
Position Purpose: Oversee all aspects of the quality and performance development programs across enterprise operations. This role will drive the quality assurance and audit programs to ensure optimized metrics within the operations organization. Lead the organization in the development of effective and efficient business processes that will meet or exceed internal and external performance expectations Develop strategic quality and process improvement initiatives that establish a culture of quality by participating in long-range planning Build and lead a new team of quality and performance development professionals and functional leaders whose work has broad influence and impact all functional areas of service delivery across the organization Act as the primary interface with the customer regarding quality assurance for each program Provide strategic direction and leadership in developing innovative initiatives to improve overall quality outcomes Research, identify, and implement best practices for operations in collaboration with functional departments. Organize and oversee activities, resources, methods, and procedures to achieve business unit-wide quality improvement strategy Collaborate with all internal and external stakeholders in identifying, developing, and implementing innovative programs and initiatives to improve outcomes Review and implement new technological tools and processes Present results and analysis of improvement efforts and ongoing performance measures to senior management 20-30% travel required Qualifications:Education/Experience: Bachelor's degree in Business Administration or related field. 7+ years of quality improvement, quality assurance, or quality measurement experience. Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff. Masters Degree preferred. License/Certification: Six Sigma Black Belt, Certified Quality Manager, or other advanced quality certification preferred. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.