Senior Director, Consulting Services - New York , New York, United States, 10001

Yext is seeking highly-organized, motivated, and goal-oriented Senior Director, Consulting Services to join our Professional Services organization. As a Senior Director, Consulting Services you will be responsible for the implementation business unit of the overall services organization. You will direct multiple teams of technical engagement managers to ensure successful delivery of implementation and onboarding services for Yext Customers. In addition, you would be responsible for training, coaching and timely feedback for the team leads/managers. This position is a highly important part of the Client Success and Consulting Services Leadership, as Implementation Services at Yext are a critical part of the customer experience as the first impression to customers.

We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates are interested in technology, can build strong relationships, and quickly learn the parts of our business.

What Youll Do

Manage department capacity, backlog and utilization to meet company targets and actively monitor and report on these metrics on a consistence cadence

Direct team resources to ensure successful project outcomes and positive client experiences measured by CSAT and Time to value on services engagements

Monitor, assess and mitigate risks to the department's portfolio of projects; identify issues and opportunities early on and coach team managers on how to help the team mitigate

Create and iterate on service approaches and strategies to drive quicker time to value and greater return on investment for clients

Report to senior leadership on key metrics including key projects and risks, as well as prioritized product feedback

Provide feedback, coaching and mentorship to team members in order to promote professional development and effective performance

Partner closely with sales, success and support org leadership to ensure client satisfaction, through collaborating on process improvements, or resource allocation strategies

Proactively identify and contribute to process improvements including automation opportunities and execution playbooks

Review department product feedback and advocate for the appropriate product roadmap items based on customer needs, including both product and product marketing considerations

What You Have

BA/BS degree or similar college level education

7+ years of experience in Software Implementation, Consulting, or similar client facing roles

3+ years of team lead or people management experience preferred

Excellent project management (including prioritization and organization) skills

Excellent written and communication skills

Client-centric focus and sincere empathy

Data-oriented decision maker

Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems

Detail-oriented, organized, process-driven

Strong work ethic with the ability to work well under pressure in a dynamic environment

Determination and perseverance when faced with challenges

Ability to thrive in a cross-functional team environment

Takes pride in providing a high level of service and delivering consistent performance

Passionate about technology

Must be available for occasional travel (less than 20%)