Senior Director, Consulting Services - Sunnyvale , California, United States, 94085

We're looking for a candidate to fill this position in an exciting company

  • Support the Sales team and work with sales management to ensure financial targets are achieved including subscriptions for company's offerings
  • Establish and maintain good relationships with key customers by building deep knowledge of customer business priorities, challenges, and initiatives; monitor and track the quality of service for external and internal customers
  • Work with regional sales management, services management, and architects to define and agree on a strategy for business development and growth
  • Lead services opportunities, ensure proper scoping for services solutions, and manage and supervise delivery
  • Promote services thought leadership and guide business success via cross-functional alignment with Sales, Business, Engineering, Support, and Enablement and Training teams
  • Be responsible for meeting the regional Consulting team's business objectives, including financial targets, team billable utilization levels, and successful customer delivery
  • Maintain a regional services hiring plan for the fiscal year and ensure that open positions are filled on time
  • Implement and carry out strategic services objectives like digital transformation, container adoption, system integrator (SI) and partner collaboration, and related offerings
  • Handle rates, project costs, and terms and conditions of work and contracts, as well as other commercial factors
  • Provide regular financial reports with forecasting for revenue and bookings and support and promote accurate revenue recognition
  • Ensure that common and consistent operational standards and procedures are in place and enforced; review and improve them as needed to optimize workflow and organization for efficiency and scalability
  • Set up and maintain a capacity plan for skills needed; develop the team's skills and partner network to ensure high quality support for business needs and for existing and upcoming technologies
  • Establish and maintain good relationships with key partners in you area, SIs, and original equipment manufacturers (OEMs); establish and expand the partner network for services deliveries for infrastructure, cloud, and middleware
  • Demonstrated experience developing and leading a cross-functional, region-wide organization; experience with management in a matrix environment
  • 10+ years of experience in a service delivery role with a successful record of holding a leadership position within a services organization
  • Deep understanding of the software business professional services model, including P&L responsibility and margin and utilization goals, with the ability to work in a rapidly growing environment
  • Ability to handle sensitive, one-on-one conversations with tact and communicate sensitive or debatable messages effectively
  • Understanding of the relationship between the Consulting team and other teams like Sales, Engineering, or Support
  • Comfortable guiding and conducting presentations for customers, general public, and for internal audiences
  • Effective communication skills with the ability to maintain company's style of messaging and perspective
  • Deep knowledge of and solid operational experience with new services methodologies related to next generation Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) services, operations management and automation, agile methodologies, and DevOps
  • Passion for open source, software, tooling, and automation
  • Willingness to travel weekly to customer locations throughout the U.S. and Canada