Introduction At IBM, work is more than a job - it's a calling To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Your Role and Responsibilities The IBM CIO Organization is looking for an experienced Senior Application Support Engineer with a proven track record of driving IT Operations tooling, process and technology improvements and executing on operational excellence initiatives. The role will appeal to a hands-on, well-rounded individual with strong technical skills with a passion for driving impactful IT Ops transformation with a specific focus on overseeing Quarter End activities for our most critical applications which participate in IBM's quarterly end-to-end business processes across multiple business areas. This helps to ensure a stable computing environment by leading them through the Quarter End preseason proactive checklists, change freeze periods, industry best practices and daily cadence. This role partners across several business units, in support of the enterprise mission-critical IT infrastructure. In the event of service disruptions, this role will raise awareness, communicate accordingly to senior leadership, and ensures engineers are addressing the issue in its entirety. Once the quarterly cycle has completed, a retrospective will be conducted to address outstanding action items to closure continuously improving the process. This role will also be responsible for driving the transformation of this process which will likely include new tooling and automation. Responsibilities ? You will bring strong technical application engineering operations background experience running large, complex engagements in a leadership position ? You are comfortable presenting and communicating to executive level management ? You are flexible given this is a global position focused on quarter end, the application needs to be available outside of normal business hours during the critical quarter end period ? You have strong IT technical background to bring to this role their technical expertise and ability to understand and effectively communicate with the application teams who support these critical applications ? Experience driving IT Ops transformation In this role you will work closely with global application support teams and their executive leadership through the quarter close process. You will work closely with IT operations to automate and recommend innovative tooling and process enhancements. IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. CIODEM19 Required Professional and Technical Expertise 4 years of application engineering experience 3 years of IT Ops experience Execution delivery experience Flexibility in schedule for global quarter close Strong knowledge of infrastructure technologies, networking and cloud-based services Experience with high availability, high transaction volume technical environments Preferred Professional and Technical Expertise CritSit management experience Graduate Degree with in-depth infrastructure experience. Minimum 4 years of lT leadership experience in leading global IT teams About Business Unit The Office of the Chief Information Officer (CIO) owns IBM?s IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business. Your Life IBM What matters to you when you?re looking for your next career challenge? Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities ? where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust ? where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM?s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.