Process Improvement Manager - Healthcare - Virginia Beach, Virginia, United States, 23450
Process Improvement Manager is to help make significant changes in clinical, operational or transformational processes with a strategic or operational focus. Interface with senior leaders and help identify opportunities for improvement, organize resources, select and implement the appropriate improvement methodology and ensure projects are conducted successfully. Responsible for the design, project planning and implementation of process improvement projects (Lean Six Sigma, Rapid Improvement, Re-engineering, Process Redesign, CQI, Business Development, Bench marking, Productivity Improvements, Technology Breakthroughs, etc) which cut across divisions and departments. Manages multiple projects for multiple senior leaders simultaneously and be able to prioritize to meet tight timelines. Responsible for all aspects of the change process to include financial, operational, and human resource perspectives and to facilitate radical changes in technology, processes and people. The primary goal is to help the organization maintain cost disciplinereduce costs, with secondary goals of helping operational leaders solve problems andor design processes that are efficient and effective and improve costs, quality, safety or revenue. Minimum Qualifications Education BS degree in Engineering, Business, Nursing or related field required. MBA, MHA, MSN, MA or MS required or 8 years of experience in Healthcare Process Improvement. Experience 5 years of experience in healthcare process improvement, managementoperations or finance required. Must understand the operational, financial, and human resource implications of large-scale change efforts. Previous successful experience with large-scale change efforts required. LicensureCertifications Six Sigma Black Belt certification required or 8 years of experience in Healthcare Process Improvement. Key Competencies (KnowledgeSkillsAbilitiesProgramming languages) Listening and Communication Skills - demonstrated ability to actively and attentively listen to the ideas and opinions of others, to communicate clearly and succinctly to get the desired message across and to provide timely feedback on project status. Work Behavior - demonstrated ability to work well independently, with little supervision or direct guidance needed, or in a team and the ability to convey the necessary confidence to achieve objectives even in tough situations. Facilitation Skills - experience with managing diverse views effectively in meetings, creating consensus and motivating others to action through effective coaching. Problem Solving Skills - demonstrated ability to define difficult problems by asking the key questions and helping develop creative and effective solutions. Project Planning and Management Experience - demonstrated ability to meet deadlines even under tight time pressures and coordinate and manage multiple projects and tasks to completion. Business and Technical Expertise - demonstrated business knowledge (i.e., knowledge of the organizational structure, business culture, operations, etc.) To meet key objectives and the financial skills to analyze key issues. Change Management Skills - demonstrated ability to identify the key players in the organization necessary to affect change, dealing with resistance to change and develop strategies to build support within the organization for change. Quality and Process Orientation - demonstrated ability to assess current situation, measure and design improvement opportunities provide a process orientation to business problems and develop detailed action plans to implement process improvements. Results Oriented -- demonstrated ability to achieve results and add value to the organization. Role Model -- demonstrates the types of knowledge, skills, abilities and attitude that leadership would want others to emulate. Systems Thinker -- capable of viewing the big picture, understanding inter dependencies of processes and businesses, and facilitating changes across the health system.