Operations Supervisor - Class A Drivers (Supply Chain/Logistics) - Stockton, California, United States, 95202



Penske is an essential business to our customers and communities, our team is working hard to keep supply chains up and running. This position is immediately available and we are actively recruiting, interviewing and hiring for this role. Please apply today. We are committed to the health and safety of our associates, candidates, and customers. We have modified our hiring processes to include increased phone interviews and where in-person activities are required, we are practicing social distancing. You can learn more about our company approach on our main company career page Gopenske.com.

Position Summary:
Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary.

Ideally seeking candidates with some or all of the following:
-Dispatch experience
-DOT knowledge
-DQ compliance
-Experience overseeing Class A Drivers
-Training and driver retention
-Transportation experience (overseeing Class A Drivers)
-Ability to multi-task
-Able to work in a fast paced environment
-Customer on site
-High volume

Shift:
-This location operates 24 hours / day, 7 days / week
-Early morning start, exact start time TBD (somewhere between 3:00 a.m. and 8:00 a.m.)
-Schedule will include one weekend day
-Average 8 - 12 hour work days
-Must be flexible to work additional shifts, schedules, days as required to meet the business need.

Major Responsibilities:
People
Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
Establish and sustain that performance standards are communicated that are specific and measurable
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
Motivate and engage associates by focusing on team accomplishments and recognition

Operations
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Conduct team meetings
Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion

Finance
Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets

Safety
Ensure day-to-day management and associate activities are aligned with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Conduct safety observations

Growth / Customer Experience
Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from Continuous Improvement efforts

Fleet/Assets
Properly plan work assignments to ensure effective use of fleet equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Work with vendors to ensure equipment is maintained
Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete
Other projects and tasks as assigned by supervisor

Qualifications:
2 - 4 years related functional experience
- High School Diploma or equivalent required
- Bachelor's Degree preferred
- Must have ability to connect and build rapport and relationships with associates and external customers at all levels
- Must have ability to work efficiently with time management and organizational skills
- Strong written/oral communication skills and the ability to actively listen are required
- Ability to manage through a problem and think and make decisions independently
- Ability to drive process improvement and lead change
- Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
- Must demonstrate ownership & responsibility to run the operation with a sense of urgency
- DOT and dispatching experience preferred for dedicated contract carriage
Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Physical Requirements:
-- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit to learn more.