Operations Change Management Senior - Virginia, United States,

The Single-Family Operations division is seeking an Operations Change Management Senior to join the Loan Coverage Advisor® (LCVA) Operations team. The team is responsible for all operational and transformational activities related to the LCVA application, which calculates and tracks the representation and warranties relief date for every loan sold to Freddie Mac.

The Operations Change Management Senior will have a strong understanding of data. Responsible for running complex queries for analysis of problem reports, performing DCU (Data Correction Utility) and requests for ad-hoc custom reports. Applicant will also support business unit requirements ensuring user acceptance testing and implementation readiness for the business area. In addition, team members also provide production support for the application which includes day to day operational baseline activities as well as change management. This is an opportunity to provide process improvements, lead intra group change efforts, perform data integrity checks and develop recurring analytical and reporting activities.

Your work will fall into the following primary responsibilities:
  • Perform analysis and validation of data and its quality, often across different sources
  • Assists business analysts with finding patterns and relationships in data
  • Issue and risk identification, tracking, and resolution
  • Application support and change management activities
  • Research and answer questions regarding system functionality, data movement, and process
  • Interact and communicate with both business and technical personnel to solve business challenges
  • Manage projects independently and as a part of the team
  • Identify and Develop processes and process improvements
  • Work, in partnership, with internal and external stakeholders


  • 5 -7 plus years of experience in relational database structures (SQL) and querying techniques
  • Bachelor's degree and/or equivalent work experience
  • Advanced skill with MS Excel
  • Change management experience
  • Knowledge of the secondary mortgage market
  • Excellent verbal and written communication skills
  • Ability to solve complex problems independently when developing solutions

Keys to Success in this Role:
  • Self-starter and self-motivated, able to work independently with limited direction
  • Ability to communicate clearly, effectively and persuasively with partners and customers
  • Curiosity to learn about new technologies, business processes, and concepts to do things better and improve processes to be more efficient
  • Sense of urgency and able to apply risk-based approach to prioritize work
  • Ability to adapt to change while continuing to deliver on assigned task
  • Strong team player willing to collaborate with others

Top 3 Personal Competencies to Possess:
  • Drive for Execution - Be accountable for strong individual and team performance. Treat obstacles as challenges to overcome, not excuse. Focus on real results rather than the appearance of results (i.e., be good, not just look good)
  • Seek and embrace change - Continuously improve work processes rather than accepting the status quo. Receive and provide constructive feedback with positive intent.
  • Partnership- Build trust and strong partnerships through my own and my team's actions. Listen, compromise, and show respect when working and communicating with others. Speak up, be honest and be candid (and encourage others to speak up too)

Preferred Skills

  • Experience developing complex analytical solutions
  • Ability to understand, test, and document change
  • Familiarity with complex testing environments
  • Experience providing support for production applications
  • Creation and management of business process flows
  • Strong interpersonal skills
  • Excellent organizational skills

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.