Managing Director, Digital Product Strategy, New Client Experience, Di - San Francisco , California, United States, 94102

Description San Francisco - CA, SF211MN, 211 Main St, 94 Nicole Stefanski -321 We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every clientrsquos goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of lsquoown your tomorrowrsquo every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed. As a company, we were established by Chuck http over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future. Through the Clientsrsquo Eyes https?vQkic76FWat8 https?vQkic76FWat8 Our Opportunity Charles Schwabrsquos New Client Experience Journey team is responsible for delivering innovative, best-in-class new client solutions across various platforms. We are obsessed with solving customer needs. We want every interaction to be simple and easy in a fast paced Agile environment. We collaborate with user experience and design, business and technology partners across the enterprise to build software experiences our usersrsquo are passionate about. We are looking for product and customer champions to help us craft the future of Schwabrsquos digital platforms. We are on a journey to build the future of financial services. We help our clients plan for their future and they are passionate about the tools and experiences we provide. Are you interested in shaping the product roadmap and vision that impact millions of users? Are you obsessed with solving customer needs and passionate about the full end to end client experience? Are you a systems-level thinker that cares about the details? Do you like working in an Agile Mindset? We would love to talk to you about this role! The team is responsible for Strategy ndash Setting ambitious and clear vision for end-to-end digital experiences Execution - All aspects of technology product development including the definition, creation, development, implementation and experimentation through a prioritized backlog of product features Client Focus ndash Developing a deep understanding of the prospect and client needs, build close relationships with key stakeholders and define business strategy for cross-enterprise utilities Partnership - Supporting client-facing employees in delivering for our clients (specifically web and mobile strategies) by integrating the end-to-end client experience What you do Product and customer champion You will be responsible for the product vision and the technical execution for a new, first-year digital client experience for Retail clients You will translate the product vision into specific deliverables, and ensure rigor in execution and attention to detail by effectively managing the product feature backlog You will support iterative testing and ongoing improvement of the client experience You will identify and partner on process improvements which enhance Schwabrsquos new client experience Proactive problem solver You will outline the vision for future use-cases to ensure leverage and scalability across unique client journeys You will focus on business impact and come up with actionable recommendations informed by high quality data analysis and metrics You will be at the forefront of evolving the way we work across teams and the company by incorporating design thinking, a multi-channel approach and end to end collaboration Team Leader You will drive modern digital product management principles and serve as a leader across technology, design and product teams You are enthusiastic and will motivate the scrum team to leverage individual strengths in order to move past difficult situations You will model team norms and contribute to positive team dynamics, leading to continuous team performance improvement You will help foster an environment of trust, effectively communicating within the scrum team and with an ecosystem of stakeholders What you have 7 + years strong digital product management skills, experience with client journeys, and demonstrated ability to synthesize process data Technical background with a keen understanding of broader business needs and strategy A passion for digital innovation and commitment to superb client experience Superior communication skills, ability to communicate complex messages and trade-offs and tell a compelling story Experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology Self-starter with outstanding organizational skills Curiosity to continually reevaluate existing designs Effective relationship builder ndash ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic Good understanding andor experience with financial services regulations, specifically around retirement, is a plus What yoursquoll get Comprehensive Compensation and Benefits package Financial Health 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts WorkLife Balance Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program Everyday Wellness Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions Inclusion Employee Resource Groups, Commitment to diversity, Strategic partnerships Not just a job, but a career, with an opportunity to do the best work of your life Learn more about LifeSchwab http . Charles Schwab Co., Inc. will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law and regulations applicable to Charles Schwab. LI-POST Charles Schwab Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at . We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online. Job Specifications Relocation Offered?NoWork ScheduleDaysLanguagesEnglish - spokenCurrent Licenses CertificationsNoneRelevant Work ExperienceProduct Development-6+ yrsPosition Located InCA - San FranciscoEducationBABSJob TypeFull Time CategoryDigital Services Activation Date Monday, February 25, 2019 Expiration Date Friday, May 10, 2019 Apply Here