Manager, CRM Strategy - Quincy , Massachusetts, United States, 02169

Background: Global and growing company within the Loyalty and Personalization space seeks a Manager of CRM Strategy. The candidate will act as a relationship manager and work with retail and ecommerce clients to optimize their omni-channel marketing initiatives (acquisitions, retention, churn, loyalty). Responsibilities include:

  • act as a liaison between external client strategic partners and internal teams
  • lead strategic planning sessions
  • implement analytical findings into functioning CRM strategy to increase revenue and brand loyalty for clients
  • provide strategic insights into customer purchase behavior
  • ensure flawless execution of marketing initiatives


More Info:

  • candidate MUST have prior relationship management experience within a CRM retail or ecommerce domain
  • excellent communication
  • ability to build relationships and influence strategic decisioning
  • analyze data to provide meaningful insights
  • this role is an individual contributor located in Quincy, MA (ability to work from home is possible i.e. 1 or 2X's a week)

Required Experience:
  • Must have 5+ years of relationship / account management experience within CRM
  • Must have 5+ years of Retail / Ecommerce experience
  • Some analytics experience interpreting data to provide meaningful insights and recommendations


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