Lead Change Management Coach - Waltham , Massachusetts, United States, 02451

Job Purpose
The Change Management Coach position is a pivotal role within our organization that acts as an internal coach, trainer, industry expert, ambassador and role model on the team.
This role will be responsible for supporting the training and coaching of Change Management and Program Management for the US business in support of building our internal sustained capability.

Key Accountabilities
Support and enable development of Change Management and Program Management capability by providing a challenging and stretching learning experience to promote the behaviors and actions for a sustainable continuous improvement environment:
  • Program delivery - delivery of core Change Management development
  • Coaching - provide coaching to support the development of Change Management capability and mentor on the use of PM tools
  • Support global continuous improvement projects for National Grid creating a culture of problem solving and root cause analysis to deliver sustainable business improvement results for the organization.
  • Proactively identify, monitor & manage program opportunities/issues/risks.
  • Work to build, facilitate and support any Communities of Interest or Practice associated with those programs or capabilities.
  • Work with the broader Program Management and Change team to provide input to the design of development sessions to bring an accessible, cost effective, innovative and engaging delivery lens.
  • Consult and advise internal leadership on the application of program/project management tools and processes
  • Train the Trainer - Facilitate the development of employees to cascade development training sessions.
  • Quality Management System adherence - using evaluation and observation data, work with the Training team, external vendors and associates to continually improve the design and delivery approaches we use.
  • Learning Environment - work with the Program Management and change team to ensure the availability and suitability of delivery venue, materials and resources.
  • Manage the safety and wellbeing of all participants attending development training & coaching sessions
  • Undertake any assessment and verification that may be required of specific development training sessions.
  • Build and maintain a strong external network to ensure ongoing benchmarking and the ability to bring innovative and progressive techniques into the organization.
Supervisory/Interpersonal- Experience Required
  • Skilled in contract and project management.
  • Skilled in stakeholder engagement.
Qualifications
  • Change management certification, coaching, facilitation accreditations.
  • Significant hands-on delivery experience and strong facilitation skills in virtual and live environments to support the development of continuous improvement capability.
  • Previous hands- on experience with project management methodologies
  • Able to translate strategy, challenges and emerging priorities for learners.
  • Credibility and gravitas - able to facilitate groups of leaders more senior than themselves.
  • Flexible and adaptable individual who can build rapport easily and flex their style to suit different audiences and styles.
  • Emotional intelligence and self-awareness (especially of own impact) and the ability to read the room and respond to reactions in others.
  • Strong focus on own development and passionate about that of others.
  • Recognized expertise in field; understanding of industry best practices.
  • Knowledge of learning methods and understanding of best practices and accelerated learning techniques.
  • Ability to successfully prioritize and handle multiple tasks.
  • Strong decision making and time management skills.
  • Excellent written and oral communication skills.
  • Minimum of a Bachelor's Degree and 7 years' change management experience, preferably in implementing large scale change in a customer focused organization.
More Information
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.