Director Omnichannel Experience - Strategy - San Francisco , California, United States, 94112

Reporting to the VP of Enterprise Strategy, the Director of Omni Channel Experience Strategy is responsible for creating the vision and identifying the key capabilities to deliver the long-range plan for Old Navy for all markets and channels, including stores, ecommerce and digital, in collaboration with key stakeholders. The Director works closely with keystakeholders including; Marketing, Customer Insights, Innovation, Stores, Old Navy Online, and the Old Navy Leadership Team. Omnichannel strategy encompasses everything from reimagining today's 4-wall operating model all the way through to defining and prioritizing critical digital and store capabilities for long-term investment.


  • Drive the development of Old Navy's long-term omnichannel strategic plan, including overseeing quantitative and qualitative analyses (e.g., market and competitor assessments, financial performance analysis, customer journey mapping etc.) and leading and partnering with cross-functional business partners. Examples of activities:
  • Be a thought leader, in partnership with cross functional leadership across Old Navy, to determine the long-range priorities for omnichannel based on internal assessment and priorities, competitive benchmarking, and customer insights
  • Liaise with business partners, proactively identifying and communicating business issues, brand priorities and sharing best practices
  • Identify key issues, structure ambiguous problems, and develop workplans to drive insights
  • Synthesize findings, structure presentations, and communicate action items and recommendations to senior management and cross functional leadership team to drive alignment
  • Provide leadership, direction and facilitate execution & implementation of strategic initiatives
  • Lead efforts to drive insights and build knowledge of key market, competitor, and customer dynamics. Examples of initiatives:
  • Analyze competitor omnichannel strategies and performance to identify threats/opportunities
  • Scope and implement consumer insights projects/analyze consumer insights data to test hypotheses and identify actionable opportunities for Old Navy
  • Analyze emerging and potentially disruptive technologies and operating models and envision how Old Navy might leverage them to create a sustained competitive advantage


  • Bachelor's degree or equivalent experience,MBA preferred
  • 10+ years of professional work experience, preferably within digital, retail, consumer products, or strategic management consulting
  • Demonstrated track record as an outstanding problem-solver and strategic thinker
  • Able to quickly identify key issuesand develop hypotheses
  • Able to work in and bring structureto ambiguous environments
  • Very deep understanding of how to link strategy to financial plans / business cases
  • Able to synthesize disperse information into effective strategies and innovative insights, translating complex ideas into simple, actionable recommendations and compelling stories
  • Very strong written and oral communicator with proven ability to communicate with senior executives
  • Strong retail business acumen
  • Demonstrated understanding of retail and consumer-facing businesses
  • Able to assess impact of decisionson overall business
  • Excellent interpersonal and people leadership skills
  • Able to collaborate effectively using broad range of influence styles to drive desired results
  • Proven experience in leading teams including providing direction, understanding resource capability and successfully driving results working with internal or external resources
  • Strong executive presence and command skills
  • Able to identify barriers to successful implementation and capable of working with teams/leaders to mitigate barriers
  • Approaches conflicts as opportunities; understands others quickly; can find common ground without comprising total position
  • Very strong project and process management skills, including ability to independently disaggregate problems into defined workplans
  • Able to effectively juggle multiple projects at one time
  • Demonstrated initiative and ability to work independently and to manage cross-functional business partners who arenot direct line reports

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteeth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.