Command Center & Productivity Improvement Lead #132333 - Raleigh, North Carolina, United States, 27601

We Offer
Key responsibilities:

  • You will be responsible for representing the End User Support Services Command Center for the America's region reporting directly to the regional Head of End User Support Services.
  • Working with peers in EMEA and APAC you will be expected to carry out global initiatives and directives that are set by the global Command Center Lead with a focus of measuring and driving productivity across the America's region and ensuring we share knowledge, best practices, test tool changes, and onboard new staff effectively.
  • You will also be the primary regional contact point for the Global Knowledge Management, Quality Management, and Support Onboarding & Channel Experience leads.


Credit Suisse maintains a Working Flexibility Policy, subject to the terms as set forth in the Credit Suisse United States Employment Handbook.

You Offer
Required:
  • You have proven track record of managing an IT or customer service desk, preferably within the banking sector.
  • You have good analytical skills - systematic, persistent, patient and methodical.
  • You have contagious enthusiasm fueled by a dream to be best in class.
  • You are client focused and a real passion for driving groundbreaking change.
  • You have strong interpersonal skills with the ability to manage both up and down the organization.
Desired/Optional:
  • 5+ years of overall IT and support experience.

  • Strong teamwork, communication, and leadership skills.
  • Good knowledge of contact center technology and methodologies.


For more information visit Technology Careers .

Command Center & Productivity Improvement Lead #132333