Change Manager (Master Data Management) - Chicago, Illinois, United States, 60603
Job Description Our company is in the middle of a multi-year program to grow the Customer Experience Insights technology organization through e-commerce technology and product delivery. The Master Data Governance Change Manager is a critical member of the program team and will partner with senior leadership, scrum teams, and business leads to enable this work. The position is located in downtown Chicago and reports into the change management lead for IT. If you thrive in working across multiple teams, new technology, with an ability to influence business and technical leaders in a fast-paced environment, have strong problem-solving skills, and excellent communication skills, we want to talk with you. Specifically Conduct stakeholder interviews and create stakeholder buy-in plans with the team manage those plans to completion Complete change impact assessments coordinating with multiple departments involved in the end-to-end processes Develop change intervention plans to address those impacts and facilitate the rollout manage those plans to completion Identify additional change challenges and create strategic plans to address them Drive communication efforts and provide day-to-day management of change action plans Drive training efforts Create training plan, provide input, document requirements and support the design and delivery of training programs. Additional responsibilities may include Define and measure success metrics and monitor change progress Create other deliverables as needed (e.g., resistance management plan, sponsor roadmap, and so on) Support build out of generic change management materials and templates for future use Skills Ability to lead meetings independently and build cross-functional relationships Executive presence and experience engaging with senior leaders Ability to generate results through influence versus direct reporting Excellent written and verbal communication. Ability to create communications for executives, employees, and customers Ability to articulate key messages for a variety of audiences Excellent listening skills, ability to ask penetrating questions, detect underlying assumptions and resolve conflicts Self-directed able to identify and set priorities with minimal guidance rigorous commitment to following through on actions Flexible and adaptable able to work in ambiguous situations Acute business acumen and understanding of organizational issues and challenges A strong value system with impeccable integrity, enthusiasm and passion for continuous improvement Basic Requirements Bachelor's Degree 5+ years of change management experience Experience with large-scale organizational change efforts - specifically with Master Data Management Experience working with IT departments and Agile team structures preferred Graduate Degree in related field or Change Management certification a plus Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.