Change Management consultant - San Jose , California, United States, 95101

Position Change Management consultant Location San Jose, CA Duration 12 Months Note We prefer local to Bay Area candidates. Role Lead change management framework, strategy and process to support user adoption of the required project or initiative Design a communication framework and process for all business stakeholders and key cross-functional groups Develop communication materials in conjunction with functional communication specialists and executive sponsors Partner with Program Manager to drive change management track Drive overall change management plan from strategic through tactical activities Conduct a change management assessment to understand as-is and to-be states and develop plan to meet Drive efforts to define personas and supporting WIIFM involved in the change Create stakeholders analysis and supporting documentation Establish and Measure KPIs and user adoption Develop and coordinate alignment within sales and cross-functional organizations Provide input, document requirements and support the design and delivery of training programs Create actionable deliverables for the five change management levers communications plan, sponsor roadmap, coaching plan, training plan, resistance management What you need to succeed 3-5 years of experience leading technology and process change implementations Change Management certification is a plus Solid understanding of how people go through a change and the change process Experience and knowledge of change management principles (ideally ADKAR), methodologies and tools You are a self-starter that thrives in the face of challenge. You are relentless in clearing obstacles with a resourceful and creative approach to problem-solving. Proven ability to operate effectively with general guidance on new projects. Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences as well as, communicate as effectively to individual contributors as you do with management Demonstrated experience presenting and advocating programs to customers andor internal key stakeholders You are a leader who is always focused on doing whatrsquos right for the business, and you know how to lead people and teams through change You have strong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationship Experience with large scale technology and process change efforts Ability to work cross-functionally with varied stakeholders, including but not limited to Sales Operations, IT, Field Enablement, Operations and Marketing and Business Unit product teams Leading technology and process change efforts in a Customer Support organization is desirable