Change Management Coordinator - Taylor , Texas, United States, 76574

No Third Party Resumes W2 Only Candidates must be able to interview in-person in Austin, TX Change Management Coordinator Responsibilities Provides support, oversight, administration and facilitation of changes that affect ERCOT facilities, infrastructure, hardware, operating systems, database platforms, firmware, network, and software environments for 247 IT Operations. Ensure audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation in ERCOT s IT Service Delivery model by coordinating, communicating and recording changes to ERCOT s non-development environments. Coordinates facilitates all ERCOT Software, Hardware, and Infrastructure code and configuration changes. Essential Job Duties Coordinates within the department and with the IT operations and infrastructure teams to ensure that the system runs and interfaces smoothly Understand business processes and apply this knowledge to solve defined business problems Provides functional oversight for operational implementation plans Consults with user groups, developers, technical staff and management to define the organization s operational requirements Directs the creation and maintenance of processes and procedures for the operational team Plans, directs and coordinates change and release activities, overseeing complex implementations with multiple dependencies and cross-impacts Directs complex changes and releases of new products or services, enhancements to existing products or services, and decommissions of systems to meet the company s goals, business requirements and business processes Assigns duties, responsibilities, scope of authority and coordinates activities of change and releases Verifies that all tests results are updated and documented as required Capably manages high volume and high frequency of complex change and releases Attends meetings, present information at meetings participates in release and migration planning meetings Develops and maintains an understanding of the Texas competitive energy market Gathers, consolidates and communicates change and release information Collaborates with other application and technical resources when resolving a problem or implementing a system change Updates and maintains required systems documentation, following the documentation standards where applicable Job Competencies Collaboration Customer Focus Dispute Resolution Problem Solving FunctionalTechnical Skills Communication Oral and Written Education Bachelor s degree in Business, Computer Science, Engineering or related field or six years applicable experience is required. Work Experience Minimum of five (5) years (in excess of degree requirements stated above) of progressively responsible experience in system integration processes Knowledge of theory and principles of change, release, incident, problem, and project management Systems Programs Used to support the SDLC Process JIRA