CMDB Change Management consultant Dallas, TX Duration ndash FTE Job Responsibilities Bachelorrsquos degree from an accredited college in a related discipline, or equivalent experiencecombined education Five years technical and related experience in the field. Understanding of how CMDB interactimpacts other process areas. ITIL Foundations Certified Proficient with Microsoft suite Familiarity with one or more CMDB solutions. (Service Now, BMC, etc.). Familiarity with Change processes and procedures and how it interacts with other Processes. 2+ yearsrsquo experience in Service Now Solid understanding of Configuration and Change Management (CCM) practices and principles. Ability to readwrite Service Now scripts and patterns (JScript, JSON). Must be able to drive storiesprojects from concept to completion. Strong troubleshooting skills and the ability to diagnose and troubleshoot integration issues and errors. Strong discovery troubleshooting skills related to schedules, environments, UnixLinux commands, SNMPOID and WMI protocol queries. Strong understanding of infrastructure architecture and the ability to support architects. Experience with SAFe and Agile targeted development environments. Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner. Activities to Perform The SPA supports our process of configuration identification, status accounting, configuration change management, verification and audit. The SPA will also plan, manage and control product baselines, while playing a role in performing all technical activities related to the management of the CMDB. The SPA will perform operational duties by contributing information and analysis to strategic plans and reviews preparing and completing action plans implementing production, productivity, quality, and customer-service standards identifying and resolving problems completing audits determining system improvements and implementing their change. Under general supervision, the SPA will also manage technical functions including review and documentation of data sources and dependencies. The SPA will develop, implement, and improve training and education on CCM related topics. Lastly, the SPA will understand and maintain the position of Change and Configuration Management in the ITIL framework at Southwest including its relation to key business drivers. The SPA must have a broad general knowledge of technology infrastructure and components and understand how they fit together at a high level. This high level knowledge is key to being able to build the Business Service map models and relationships.